Enterprise Security & SLA
Our architectural security standards, uptime guarantees, and vulnerability disclosure program.
1. Zero-Trust Cloud Architecture All Webpixels digital solutions and SaaS systems are architected with zero-trust network boundaries, Cloudflare enterprise WAF shielding, automated SQL injection prevention, and parameterized query execution.
2. Service Level Agreement (SLA) For hosted turnkey SaaS systems (School ERP and Omnichannel Cloud POS), we commit to a 99.9% monthly uptime SLA. Our 24/7 security team maintains an emergency response SLA of under 2 hours for active cyber incidents.
3. Responsible Vulnerability Disclosure We welcome reports from security researchers. If you discover a vulnerability in any Webpixels domain or platform, please submit detailed reproduction steps directly to security@webpixels.net.
Questions Regarding This Policy?
If you have any questions or data requests concerning our terms, security protocols, or privacy practices, reach out to our legal and data protection team directly.