Cancellation Policy
Terms for pausing, cancelling, or terminating subscriptions and retainer agreements.
1. Monthly SaaS Subscriptions Clients on monthly subscription plans (e.g. Cloud POS hosting or School ERP cloud licenses) may cancel their subscription at any time with 14 days notice before the next billing cycle. No further recurring charges will apply.
2. Dedicated Growth & Maintenance Retainers Monthly software maintenance or e-commerce management retainers can be cancelled by providing written notice to contact@webpixels.net at least 30 days prior to the renewal date.
3. Data Export Upon Cancellation Upon service cancellation, clients receive full export access to their raw database records, customer data, and system logs in standard formats (CSV/JSON/SQL).
Questions Regarding This Policy?
If you have any questions or data requests concerning our terms, security protocols, or privacy practices, reach out to our legal and data protection team directly.